Heard That One Before, Part 2c&d
This is an installment covering a series of statements that members of the Phoenix/Firestorm support team hear fairly often and that are more likely to pose barriers to troubleshooting than to help the...
View ArticleHeard That One Before, Part 3: System Viagra
This post is part of a series of things that are just not useful to say when you're working with Phoenix/Firestorm to troubleshoot an issue. For background, the series begins here.3) "My computer is...
View ArticleHeard That One Before, Part 4: Making the Diva Grade
Welcome to the next in a series of posts on lines we hear all the time in Phoenix/Firestorm support that just aren't as useful as the speakers who speak them seem to expect. In some cases, they...
View ArticleHeard That One Before 5: So You Want an Oompa Loompa
This is the latest in a series of posts about common (and not so common) comments that members of the Phoenix Firestorm Support team hear from people who seem to think that such statements will help...
View ArticleNot One Size Fits All
I'm all for people being more informed about how their viewers work, and so I was interested to see Cajsa Lilliehook's Under the Hood: The Debug Settings blog post. While it is all informative, a few...
View ArticleHeard That One Before, Part 6: Everythingitis
This is the latest in a series of support-related blog posts. These pieces are meant to focus on approaches people sometimes use with members of our support team when asking for help but are, for one...
View ArticleThe Phantomless Menace: Using the Firestorm AO to Replicate Phantom Mode
Up until recently, a number of Third Party Viewers have had a popular feature known as "Phantom mode" that allows the user to make his or her avatar immobile. Phantom mode was excellent for preventing...
View ArticleHeard That One Before, Part 7: What the Mean Means
Welcome to the next installment of "Heard That One Before," the series in which you hear from the front lines of Phoenix Firestorm Viewer support on how not to make it more difficult to troubleshoot...
View ArticleAshes to Ashes
The prospect of the "death" of Phoenix Viewer has been vexing its ardent users for anywhere from the past week or so to two years (depending on when they first heard something about it). Our team first...
View ArticleHeard That One Before, Part 8: Keeping Small Talk Small
This is the latest in a series of posts concerned with unproductive approaches to getting support from members of the Firestorm Viewer Support team. Today's is about opening lines. But it's about so...
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Heard That One Before, Part 9: Connecting the Dot Dot Dot
This post is part of a series on common barriers in communication when it comes to getting help for problems with Firestorm Viewer in Second Life. The series starts here.9) Can't you just get the devs...
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Frequently Asked Support Questions: April 23
Added April 25:Please note that we are not actively monitoring the comments section to reply to requests for support. If you need help or have questions with the viewer, the following links will...
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Frequently Asked Support Questions: May 1
(a day late because we were testing a couple of the fixes included)The three most common issues this week addressed by the Firestorm Support Team (aside from those addressed last week) have...
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Frequently Asked Support Questions of May 8
This week's most frequently asked support questions:Prims invisible until you {insert favorite workaround here}Lag (that is, if it's a lot worse for you on FS 4.4.0 than FS 4.3.1)Difficulty Clicking...
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Frequently Asked Support Questions of May 17
The topics we'll be focusing on this week are:Mesh failing to render and the truth about that debug you might be usingNotifications purging between loginsSystem layers removing themselves when...
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Why We Can't Have Nice Things
When the Firestorm team released its first Server-Side Appearance-compatible version of the viewer in April, one change particularly dismayed many users: the removal of the Height Offset feature that...
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Is Firestorm the Right Viewer For You?
This post was written as a companion piece to Ed Merryman's rant on the same topic. Please visit his blog for his thoughts, as well.Audio version of this blog post is available here:...
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The Three Hours That Can Change Your Second Life
Audio version of this blog post, for multitaskers, the visually impaired, and anyone else who feels like listening to nine minutes of me chattering: http://vocaroo.com/i/s0ck5thsFfWFWe've been holding...
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I Was Floored: Frequently Asked Support Question
Frequently Asked Support Question: Editing Shape Shoves Your Avatar Into the FloorThis problem appeared along with the new "Hover" parameter in the Edit Shape window. It's a variable issue, affecting...
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All You Do Is Talk Talk: Disentangling the Firestorm Chat Settings
The Firestorm chat options are among the most customizable and therefore complex set of settings in the viewer—and possibly in any viewer. They are a mix of Linden and Firestorm code merged into or...
View ArticleEaster Egg Madness Hunt prize list
The SLURLs in this blog will take you to the stores but not to the prizes.HUNT ENDS: April 10HUNT ITEM: pale pink egg with "EEM" on it if you look closely enoughVISIBILITY: very visible in wireframe,...
View ArticleStarlust Easter Hunt
STARLUST EASTER EGG HUNTHUNT ENDS: April 9HUNT ITEM: Easter eggs of any possible size and color, but most are enormousVISIBILITY: Just fly around the sims, you can't miss them. Use wireframe to see the...
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Operation Squeegee homes and furniture!
If you're not SLiving under a prim rock, you've probably heard--however in passing--about the Operation Squeegee fundraiser currently taking place to benefit the (U.S.) National Wildlife Federation in...
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Heard That One Before, Part 1
Since the last time I posted anything to this blog, a lot has changed in both my Second Life and my real life. The two most significant changes are that I finished the work for my Ph.D. (graduation is...
View ArticleHeard That One Before, Part 2a&b
This is the second installment covering a series of statements that members of the Phoenix/Firestorm support team hear fairly often and that are more likely to pose barriers to troubleshooting than to...
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